Below is a list of frequently asked questions about the Fesco.
Q1: How can a potential user get a new connection?
A potential user can get a free questionnaire at a department located in their area. The form completed in the application must be submitted to a subdivision where the employee concerned will issue a receipt as confirmation upon receipt of the application form. The new connection request will be processed by the department and the connection will be established within a month. If the connection is impossible for technical or other reasons, the potential user will be notified of the reasons for rejection of the request.
Q2: What is the method of meter readings?
The meter reader records the reading by visiting door to the door. Everything it reads is recorded in the meter readings log as well as on the meter reading card that users keep. This will allow users to know which units they have used up.
Q3: How can I correct a wrong bill?
If a defect is found in the Fesco bill, the User must report this to the appropriate subdivision / RO office.
Q4: How many grace days are given to pay the electricity bill?
The grace days for submitting electricity bills are 7 days.
Q5: Where can the user pay the bill for electricity?
Fesco operates all planned Pakistani banks, NADRA, OBL, Omni EasyPaisa, Alfala Online Banking and Post Office, which have opened branches throughout the country to make it easier for customers to pay their bills ۔. The client can present a bill at any branch / post office of the bank within the region of Fesco.
Q6: If the connection is disconnected, how can it be restored?
If the connection is interrupted for any reason, it can be restored by contacting the relevant Revenue Officer in a freely available form, and after following the specified instructions, the connection will be restored.
Q 7: How can I change the connection to another person’s name?
The change of the name of the contact person can be arranged by sending a request to the appropriate Sub-Divison to provide the required form along with the documents necessary to justify the change of name. After all of the applicant’s name change requirements were met, the connection was renamed to the requested new name.
Q8: How can the user increase/decrease the load according to his needs?
The user must contact the SDO / any other authorized body that organizes the verification of the test report, as well as the verification and implementation of measures to reduce/extend the load.
Q9: How can the user arrange the disconnection and refund the security?
A user who does not wish to continue connecting to the power supply will request a permanent disconnect from the SDO. This connection will be permanently disconnected by SDO upon receipt of permission from the concerned RO office. After that, the refund of the security case should be submitted to the Revenue Officer.
Q10: What Fesco rates currently apply to different types of customers?
Fesco’s electricity pricing table can be viewed by clicking the link below.
Q11: How can a consumer shift their tariff from residential to commercial?
A tariff change request will be sent within at least two to three days with the following documents sent to the SDO office.
- Copy of CNIC
- Last Electricity Bill Paid
- Affidavit of Rs.20.00.
Q12: What is the NJ Surcharge?
According to PB Notice SRO 077-14 (1) 2008, 04-01-2008 Neelam Jehlum surcharge of 0.010 / kWh, electricity consumption was introduced on January 1, 2008. This surcharge will be added to the bill of the Neelum Jhelum Hydropower Development Fund.
Q13: How can a consumer deduct a TV fee from their electricity bill?
Take the special one from the appropriate RO / AM (CS), fill it out and send it to this office along with your copy of the CNIC.
Q14: What is the minimum amount for a disconnection notice issued (DCN)?
Domestic Consumer (A1) = 500 Rs/PM
Commercial Consumer (A2) = 500 Rs/PM
Q15: What is the minimum charges?
The user has to pay a commission if the variable commission of the bill is low than the undermentioned.
- Tariff Phase Type Rate Per Month
- Domestic (A1) Single Phase 75/- Rs
- Commercial (A1) Three Phase 150/- Rs
- Domestic (A2) Single Phase 175/- Rs
- Commercial (A2) Three Phase 350/- Rs
Q16: How can a user file a complaint against Fesco?
The user can file a complaint against Fesco by calling the toll-free number 041-118